Warranty & Service

We offer a realistic warranty service that we actually deliver on for our sales within the UK as follows:

• Parts: 2 years from date or purchase.

• Labour: On-site labour for 1 year from date of purchase (UK addresses, exclusions apply, see T&C's for details).

• Shell surface: For cracking, grazing, 5 years from date of original purchase.

• Leakage: 2 years from original purchase date.

You can find more enticing warranties from some other vendors but these are often meant as marketing tools rather than realistic warranties. A common gimmick is to offer an exceptionally long warranty through a separate service company that can easily be wound up if the complaints get too loud. We and our factory stand by our warranty and aim to provide complete peace of mind for our customers. Realistically if the spa is going to have a problem it will occur within the first two weeks as a result of a manufacturing fault. These occurrences are very rare as all spas are thoroughly tested before leaving the factory and often again by ourselves.

In the states it is common to find “lifetime” warranties. These actually mean 10 years only, and even then they are what is called pro-rated which means that after year two the supplier pays out a reducing percentage of the repair cost which usually means the warranty is to all intents and purposes worthless by year three. Pro-rated warranties are not enforceable in the UK. Your purchase is also covered by the sale of goods act and distance selling regulations which we comply with and which may give you additional consumer protection.

SpaMonster Ltd, our suppliers, and agents operate a policy of continual product improvement and reserve the right to alter product details without notice - No liability is accepted for errors or omissions - 2010 SpaMonster Ltd - full Copyright reserved please do not copy, use or modify any of this content for commercial purposes.

E&OE

SpaMonster Ltd