Delivery and Commissioning

• We aim to deliver and commission your new spa within 15 working days from receiving your cleared payment.

• We offer 2 delivery options:

• simple "Kerbside delivery" (not recommended)

• final install and commissioning service (very strongly recommended).

Kerbside delivery: This includes delivering to your address using our either our in-house specialised vehicles or a specialised delivery contractor. This kerbside delivery is exactly that, the delivery lorry will stay on the public road and lift the spa off the lorry onto an adjacent space where it will be left on timbers. It is your responsibility to arrange its movement from this point onwards, so you should plan to have suitable trolley/s and strong helpers available to you.

A quality spa is a heavy, complex piece of equipment so we really recommend the full installation and commissioning service by our experts.

Install and commissioning: Our teams are fully trained, insured, and experienced at installing our large heavy spas and will carry out the process with the minimum of fuss and disruption to you or your neighbours. The spa will be placed on our specialised trolley from its delivery position and wheeled around the house to its final position. Once the spa is in its final position, it will be unwrapped and checked and any accessories will be fitted, the cover and safety clips fitted and it will be filled from your hose from a suitable mains water supply, the pre-installed electrical feed will be connected, the spa powered up and all systems checked. We will then balance the water chemistry and provide a tutorial for you explaining safe, simple water management. We will provide you with a tailored chemical starter kit and explain carefully to you how and when to use it. You will be so impressed with the bubbles that you will quickly forget most of the information we impart, but the comprehensive Spa handbook as well as our own spa survivors manual will help in moments of crises as will our very friendly office staff just waiting for your subsequent telephone call for help. Don’t worry – it’s what we do!

Delivery Charge

This is a high quality Spa and it is important for your future enjoyment of it that our delivery teams are rewarded to do a professional installation rather than the half-a-job "bodge-it-and-scarper" routine that we often hear about from victims of the so called "free" services. Hence we have decided it is more open and honest to keep the delivery cost separate from the spa cost so you can see what you're paying for - and we can ensure that our delivery/commissioning service remains highly professional.

Within 50 miles of our postcode (GU)

• Kerbside only: NO CHARGE

• Installation & commissioning: NO CHARGE

Over 50 - 250 miles of our postcode (GU)